Legal Coordinator

About the job

We are looking for a Legal Coordinator to manage client communications, handle inbound calls and resolve escalations. The role is based in Bangalore, requires proficiency in speaking fluent English and Hindi and the ability to address client concerns professionally while ensuring timely case fulfilment and client satisfaction.

Your day-to-day will involve

• Address and resolve any concerns, queries or challenges faced by our clients and legal team regarding ongoing Maharashtra cases.

• Handle escalations calmly and professionally.

• Manage inbound calls from clients with a proactive approach.

• Build and maintain strong relationships with clients to ensure their satisfaction.

• Coordinate with clients to collect documents for cases marked under document collection.

• Ensure timely updates are provided to the client on the status of the initiated cases.

We are looking for someone who

• Has a excellent verbal communication and interpersonal skills to interact effectively with clients and team members.

• Has a good command of spoken English and Hindi (mandatory). Proficiency in Marathi is an added advantage.

• Has the ability to handle client issues and complaints efficiently, providing quick and effective solutions.

• Has prior experience in customer service, client coordination, or similar roles.

• Loves working with software tools and MS Excel.